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UX Research

Enhancing an Enterprise App to Empower Client-Facing Teams

Enhancing an Enterprise App to Empower Client-Facing Teams

Financial Services UX Research
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Transforming Digital Customer Experience

Transforming Digital Customer Experience

Automatives UX Design UX Research UX Strategy
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In my role as a product designer and UX researcher for NAPAOnline and…

Designing UX Discovery and Workshop

Designing UX Discovery and Workshop

Financial Services UX Research
Show project

Driving adoption for a new wealth management tool

Driving adoption for a new wealth management tool

Financial Services UX Research
Show project

Implementing UX Enhancements for an Enterprise Communication App

Implementing UX Enhancements for an Enterprise Communication App

Financial Services UX Research
Show project

I led UX research to identify user pain points and evaluated the best…

Financial Services UX Research

Enhancing an Enterprise App to Empower Client-Facing Teams

  • Role

    Lead UX Researcher

  • Methods

    Stakeholder interviews, Focus Group, Click Test

  • Research Types

    Attitudinal + Evaluative

  • Tools

    Figjam, UserZoom, Zoom

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Automatives UX Design UX Research UX Strategy

Transforming Digital Customer Experience

In my role as a product designer and UX researcher for NAPAOnline and NAPA PROLink, I embarked on a comprehensive project to enhance user…

  • Role

    UX Researcher, Product Designer

  • Methods

    Contextual Inquiries, Interaction Design, UX Strategy

  • Product Types

    B2B, B2C, Ecommerce

  • Tools

    Figma, Mouseflow,

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Financial Services UX Research

Designing UX Discovery and Workshop

  • Team

    UX Researcher(Me), Product team, UX team

  • Methods

    Workshop design and facilitation

  • Research Types

    Discovery, Meta research

  • Tools

    Mural, Zoom

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Financial Services UX Research

Driving adoption for a new wealth management tool

  • Team

    UX Researcher(Me), PM, Stakeholders

  • Methods

    A/B Testing

  • Research Types

    Evaluative

  • Tools

    Figjam, Pendo, Excel

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Financial Services UX Research

Implementing UX Enhancements for an Enterprise Communication App

I led UX research to identify user pain points and evaluated the best solutions for a complex technical change.

  • Role

    Lead UX Researcher

  • Methods

    Stakeholder interviews, Focus Group, Click Test

  • Research Types

    Attitudinal + Evaluative

  • Tools

    Figjam, UserZoom, Zoom

View Project